Contact JAI

How can we help?

For technical support issues or questions:
To report a problem or get help with a JAI camera, please open a support ticket at  Once you have submitted the form, you will automatically receive a ticket reference in your email in-box. JAI will get back to you as soon as possible to discuss your issue. You can also review our FAQ section at

For questions about our cameras or help in finding the right camera:
To start a conversation with a JAI Camera Consultant about your application and camera needs, please complete the contact form. JAI or one of our partners will respond to your request as soon as possible.
Contact a JAI Engineer - complete the form

For a price quote:
To receive a quote on pricing and availability, please complete the quote form. JAI or one of our partners will respond to your request as soon as possible.
Get a price quote - complete the form

General contact information:

Europe, Middle East and Africa (EMEA)
Phone: +45 4457 8888

Asia Pacific
JAI Ltd.
Phone: +81 45-440-0154

JAI Inc.
Phone: (Toll free): 800 445 5444 (only within USA)
Phone: +1 408 383 0300

Phone: +49 (0) 6022 26 1500

JAI Technology (Beijing) Co., Ltd.
Phone: +86 10-5397-4049

Get phone and address information for JAI's office locations

Find the perfect machine vision camera to meet your application requirements.

Get advice from our product engineers.

Contact a JAI engineer
Jai Engineer English 390Px
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